Frequently Asked Questions (FAQ)

Q. Do you stand behind your products?

A. Absolutely. Please contact us with any issues


Q. What is your return policy?

A. Our Return Policy is available to read here


Q. How do floating charm lockets work?

A. Every floating charm locket can be opened and closed very easily (the opening is magnetic), and charms, crystals, and plates can be swapped or moved around as desired. Charms, crystals, and plates shift while wearing the necklace to add to it's versatility.


Q: What is the best way to store your jewelry?

A: All fashion jewelry should be stored in a jewelry box or velvet bag. Prolonged exposure to air and moisture will dull the shine of a plated finish.


Q: How long does gold-plated jewelry last?

A: With proper care it should last 6 months to 1 year.


Q. What is proper care of gold-plated jewelry?

A. Storing the jewelry according to it's instructions, not showering or bathing with it on or getting it wet at all, and not sleeping with it.